Table of Contents
- 1. What is a requested document?
- 2. What is the maximum number of documents that can be submitted?
- 3. What is the difference between a recommender and a request recipient?
- 4. Requested documents have been requested but not submitted.
- 5. I do not know how to reuse the requested documents.
- 6. The recipient of my request did not receive my email.
- 7. I have asked the recommender/request recipient to submit the request documents, but I would like to change the content.
- 8. I have mistyped the email address of the recommender/recipient
1. What is a requested document?
Requested documents are documents that require a third party to prepare the content of the application. You must submit the "required number" of requested documents by submitting a request through TAO.
In addition, in the following cases, the applicant cannot complete the application until the requested documents have been submitted by the party to whom the request was made.
- The requested documents are specified as required documents.
- The university has not turn on the setting to enable completion of the application at the time of request.
Please pay attention to the application deadlines.
2. What is the maximum number of documents that can be submitted?
It is the maximum number of requests that can be made to a third party for a single document.
For example, when the maximum number of requests is "3" and the "number required" is "1," you can submit requests to a maximum of three people, and when at least one of them completes the submission, you have fulfilled the document requirement.
When the maximum number of requests awaiting submission is reached, no new requests can be submitted. If you wish to submit a new request, you must cancel the unsubmitted request before submitting a new request.
If the number of requests is sufficient, there is no need to submit requests up to the maximum number.
3. What is the difference between a recommender and a request recipient?
They are the same.
4. Requested documents have been requested but not submitted.
Since TAO does not enable contact between the applicant and the recipient of the request, the applicant must contact the recipient of the request himself/herself. If you are unable to contact the recipient, you can "Cancel Request" and submit a new request to someone else.
5. I do not know how to reuse the requested documents.
- The school must allow the reuse of requested documents from other applications.
- The applicant must have already completed the relevant application.
If the above conditions are met, the requested documents can be reused.
If you reuse the documents requested from a third party, you do not have to make another request to that third party. If you wish to make a request to a different person or change the contents of the request, you must make a new request instead of reusing the documents.
6. The recipient of my request did not receive my email.
Please confirm the following.
Check the spam folder
Please have the recipient check his/her settings for receiving emails in [FAQs from Applicants] [About Login 2. I did not receive the email.]
We also recommend that you cancel the request after changing the receipt setting, and then re-submit the request.
Verify the requested email address
The requested documents are linked to the email address specified in the request. Therefore, if the email address your recommender is using to log in does not match the one you used to send the request, they will not be able to view the requested documents.
Please verify that the email address your recommender is using to log in matches the one to which the request was sent.
If the issue persists after following the steps above, please contact the TAO Support Desk for further assistance.
7. I have asked the recommender/request recipient to submit the request documents, but I would like to change the content.
Changes to the content cannot be made if any of the following conditions apply:
- The recommender has already completed the submission of the request documents.
- The applicant has canceled the request.
- The recommender has declined the request.
- The applicant has completed the application.
- The recruitment deadline has passed.
If any of these conditions apply, please contact the university directly through the TAO messaging function or the contact information provided in the recruitment details and request to change the content.
8. I have mistyped the email address of the recommender/recipient
If the application has not been submitted yet
Follow these steps to cancel your request:
- On the Request Documents screen, find the Request status section and click Cancel my request.
- A confirmation popup titled Cancel the request will appear. Click Yes to confirm.
- To create a new request, go back to the top of the Request Documents screen and click Request.
If the application has already been submitted
Cancellation is no longer possible.
Please contact the university directly using the messaging function or the contact details listed in the recruitment information. Request that they create a new recommendation request for you.
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